With over 1,200 HROffice customers, Ascentis expands Professional Service and Technical Support teams to ensure customer satisfaction - Teams readily accessible to accommodate growing mid-market customer base
Bellevue, WA (PRWEB) May 20, 2005 -- With over 1,200 HROffice customers,
Ascentis expands Professional Service and Technical Support teams to ensure
Ascentis’ CEO, Charles D’Ambrosia, says, “As our company experiences substantial growth, we’re determined to maintain our standard of excellence in customer service. We’ve expanded our Professional Services team to make sure that we can work around our customers' schedules. Whether a customer requests help implementing HROffice for the first time or a training class for their team, we want to be able to accommodate their request and time frame.”
The Technical Support team at Ascentis has also grown in the past few months. Ascentis’ Vice President of Development, Dwight Matheny, comments, “We all know it can be frustrating to make a phone call and not be able to reach a human voice. That’s exactly why we’ve expanded our team. Last month, the technical support team answered 89% of all calls before they went to voicemail. We’re proud of that number and are confident it will improve next month.”
Cancun Resort has been using HROffice to automate their HR and benefits management processes for over four years. Jo Anna Hodge, HR Manager, states, “Ascentis tech support is awesome. I’ve never asked a question that they weren’t able to answer. Tech support is always nice, always helpful, always available, and always has the answer. When we first implemented an add-on to the HROffice product, I had a bit of difficulty. I spoke with tech support, tech support spoke with my IT team in California, and in less than one day, the issue was fixed.”
About Ascentis Corporation
Founded in 1994 by a benefits administration authority and two former Microsoft employees, Ascentis’ HROffice product line automates HR and benefits processes for small and mid-sized organizations. Customers of Ascentis see a 10% reduction in benefits bills when they connect with their insurance carriers.
A Microsoft Gold Certified Partner, Ascentis was named by Workforce Management to its 2005 hot list of the "Top HRMS Providers" for the second year in a row. Additionally, Forbes.com included Ascentis in its “Best of the Web Pick” for the human resources category while Deloitte & Touche included Ascentis in its prestigious Fast 50 Program – recognizing Ascentis as one of the fastest growing technology companies in Washington State.
For more information on Ascentis Corporation and the HROffice product line, visit www.ascentis.com or call 800.229.2713.
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Source : http://www.prweb.com/releases/2005/5/prweb242619.htm